Start simple. Scale capacity when the workflow grows.
Compare capacity, channels and integration access for governed workflows across Verbum Sense, Verbum Assist and Verbum Automate. Availability follows the plan matrix, workspace configuration and approved scope.
Showing annual billing. Cards show monthly-equivalent rates and annual totals billed once per year.
Annual plans are billed once per year. Prices shown in annual mode are monthly-equivalent rates, not monthly charges. Prices are shown in USD. Applicable taxes and external provider fees may be charged separately.
Starter
Trial request
$63monthly equivalent
$63 monthly equivalent. $756 billed annually. Save about 20%.
Annual total
$756 per year
monthly equivalent
$63 monthly equivalent
Savings: Save about 20%
For small teams.
Best forSmall teams.
Key differences
5-day Starter trial request
2 connected channels, 7 users and 1,000 active contacts/month
120-day data retention and core workflow only
Core messaging workflow only. Advanced integrations are not included.
7 users
1,000 active contacts/month
2,000 images/month
500 audio minutes/month
100 video minutes/month
5-day Starter trial. Secure checkout by Stripe.
Starts a 5-day Starter trial checkout for the selected billing cycle.
Most popular
Pro
$127monthly equivalent
$127 monthly equivalent. $1,524 billed annually. Save about 20%.
Annual total
$1,524 per year
monthly equivalent
$127 monthly equivalent
Savings: Save about 20%
For growing teams.
Best forGrowing teams.
Key differences
6 connected channels, 12 users and 2,000 active contacts/month
12-month data retention
SSO/SAML, Legal Hold and dedicated security review included
CRM/help desk and Webhooks/API hooks through guided onboarding. REST API starts on Business.
12 users
2,000 active contacts/month
5,000 images/month
2,000 audio minutes/month
500 video minutes/month
Secure checkout by Stripe.
Starts Pro checkout for the selected billing cycle.
Business
$223monthly equivalent
$223 monthly equivalent. $2,676 billed annually. Save about 20%.
Annual total
$2,676 per year
monthly equivalent
$223 monthly equivalent
Savings: Save about 20%
For governed operations.
Best forGoverned operations.
Key differences
15 connected channels, 15 users and 4,000 active contacts/month
18-month data retention
REST API, data residency controls and procurement/legal workflows included
REST API and custom system paths are included through guided technical onboarding and approved scope.
15 users
4,000 active contacts/month
10,000 images/month
5,000 audio minutes/month
1,500 video minutes/month
Secure checkout by Stripe.
Starts Business checkout for the selected billing cycle.
Enterprise
Custom
For procurement-heavy organizations.
Best forProcurement-heavy organizations.
Key differences
Custom capacity
Custom SLA and rollout planning
Sales-led procurement and implementation review
Built for custom capacity, SLA, rollout and implementation planning.
Custom rollout, procurement and implementation review.
Opens the sales path for custom scope and procurement review.
Before paid activation
Billing and legal details
Review plan-specific billing, tax, provider-fee and legal context before activation. Pro and Business activation details are confirmed through sales, billing review, an order form or a written agreement.
Submitting this form does not start the trial or create a paid subscription.
Trial start
If approved, your 5-day trial begins when workspace access is activated, not when this request is submitted.
After trial
After the trial, you can choose whether to activate a paid Starter subscription. This request flow does not collect a card or create automatic paid conversion.
Plan amount if activated
$756 billed annually · $63 monthly equivalent
Annual Starter activation
If you activate paid Starter on annual billing, the configured plan amount is $756 billed annually, equivalent to $63 per month.
Security and privacy review materials are available for qualified reviews.
Compare plans
Plans include the core AI messaging workflow. Capacity, integrations and review paths scale by plan.
Monthly baseline: Starter US$79/month, Pro US$159/month, Business US$279/month, Enterprise custom.
Starter offers a 5-day trial request.
Pro and Business use the approved paid activation flow when available for the selected plan and billing cycle.
Developer surfaces use guided onboarding and approved workspace scope before production access.
REST API, data residency controls and procurement/legal workflows start on Business. Enterprise is custom.
On smaller screens, open each plan card below to compare capabilities without horizontal scrolling.
Plan capabilities by capacity, AI workflow, governance, channels, integrations, security and legal review, and support.
Capability being compared.
Starter plan value.
Pro plan value.
Business plan value.
Enterprise plan value.
Capacity
Capability: Trial request.
Starter plan: 5 days.
Pro plan: Not included.
Business plan: Not included.
Enterprise plan: Not included.
Capability: Connected channels. A connected channel means one connected account, inbox, phone number, workspace or channel integration, such as one WhatsApp number, one shared email inbox, one Instagram account, one Slack workspace, one Teams workspace or one Google Chat space.
Starter plan: 2.
Pro plan: 6.
Business plan: 15.
Enterprise plan: Custom.
Capability: Users.
Starter plan: 7.
Pro plan: 12.
Business plan: 15.
Enterprise plan: Custom.
Capability: Data retention. Retention applies to conversation history, AI activity records and reviewable events unless configured otherwise.
Starter plan: 120 days.
Pro plan: 12 months.
Business plan: 18 months.
Enterprise plan: Custom.
Capability: Active contacts/month. An active contact is counted once per billing month when that person has message, AI draft, approval or channel activity.
Starter plan: 1,000.
Pro plan: 2,000.
Business plan: 4,000.
Enterprise plan: Custom.
Capability: Image processing/month.
Starter plan: 2,000.
Pro plan: 5,000.
Business plan: 10,000.
Enterprise plan: Custom.
Capability: Audio processed/month.
Starter plan: 500.
Pro plan: 2,000.
Business plan: 5,000.
Enterprise plan: Custom.
Capability: Video processed/month.
Starter plan: 100.
Pro plan: 500.
Business plan: 1,500.
Enterprise plan: Custom.
AI workflow
Capability: AI-assisted drafts.
Starter plan: Included, fair use.
Pro plan: Included, higher fair use.
Business plan: Included, business fair use.
Enterprise plan: Custom.
Capability: Context-aware workflows.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Governance
Capability: Configurable approval workflows.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Approval gates.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Message decision history.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Omnichannel routing.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Multi-agent collaboration.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Role-based access controls.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Shared workspace inbox.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Channels
Capability: WhatsApp.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Instagram.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Messenger.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Telegram. Telegram is in beta. Access is guided with setup support and is evaluated as your team activates it.
Starter plan: Telegram — Beta / guided setup.
Pro plan: Telegram — Beta / guided setup.
Business plan: Telegram — Beta / guided setup.
Enterprise plan: Telegram — Beta / guided setup.
Capability: Email.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: SMS.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Microsoft Teams.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Slack.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Capability: Google Chat.
Starter plan: Included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Included.
Integrations
Capability: CRM/help desk integrations.
Starter plan: Not included.
Pro plan: Eligible through guided onboarding.
Business plan: Eligible through guided onboarding.
Enterprise plan: By agreement.
Capability: Webhooks/API hooks. Developer surfaces use guided onboarding and approved workspace scope before production access.
Starter plan: Not included.
Pro plan: Webhooks/API hooks through private beta or guided onboarding.
Business plan: Webhooks/API hooks through private beta or guided onboarding.
Enterprise plan: By agreement.
Capability: REST API. Developer surfaces use guided onboarding and approved workspace scope before production access.
Starter plan: Not included.
Pro plan: Not included.
Business plan: Included.
Enterprise plan: Custom.
Capability: Custom system integrations. Developer surfaces use guided onboarding and approved workspace scope before production access.
Starter plan: Not included.
Pro plan: Not included.
Business plan: Included.
Enterprise plan: Custom.
Security and legal
Capability: Security documentation.
Starter plan: Available.
Pro plan: Available.
Business plan: Available.
Enterprise plan: Available.
Capability: SSO / SAML.
Starter plan: Not included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Custom.
Capability: Data residency controls. Available from Business where required by your program, subject to assessment, procurement and rollout planning.
Starter plan: Not included.
Pro plan: Not included.
Business plan: Included.
Enterprise plan: Custom.
Capability: Dedicated security review.
Starter plan: Not included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Custom.
Capability: Procurement and legal workflows.
Starter plan: Not included.
Pro plan: Not included.
Business plan: Included.
Enterprise plan: Custom.
Capability: Legal Hold.
Starter plan: Not included.
Pro plan: Included.
Business plan: Included.
Enterprise plan: Custom.
Support
Capability: Plan eligibility.
Starter plan: Starter trial request.
Pro plan: Paid Pro activation request.
Business plan: Paid Business activation request.
Enterprise plan: Sales-led custom agreement.
Capability: Support level.
Starter plan: Email support.
Pro plan: Priority support.
Business plan: Named business support.
Enterprise plan: SLA and implementation.
Capability: External provider fees.
Starter plan: Billed separately.
Pro plan: Billed separately.
Business plan: Billed separately.
Enterprise plan: Billed separately.
SECURITY & PRIVACY REVIEW
Security, privacy and review materials for procurement-ready teams.
Qualified security and procurement review can include the security package, Data Processing Overview context, privacy documentation, protected evidence materials and Trust Center resources. Sensitive materials require NDA or an appropriate confidentiality process.
Available to qualified customers during security review, subject to NDA or an appropriate confidentiality process.
Security and privacy review materials are available through qualified review.
Security control materials for qualified review
Privacy documentation and DPA context
Subprocessor information for qualified review
Security questionnaire support
Security package available for qualified review
DPA review through the legal/privacy review path
Trust Center resources
Detailed control mapping, security questionnaires and deployment-specific details remain protected
FAQ
Frequently asked questions
Billing
Yes. Starter is the only plan with a 5-day trial request and no credit card required. The request does not create instant workspace access or a paid subscription. Paid plan contracting is coordinated through Verbum sales and legal review. Enterprise is handled through sales review.
No. The Starter trial request does not require a credit card. Payment details are only entered if you choose to activate a paid Starter plan after the request is approved and workspace access is activated.
Annual mode shows both the monthly-equivalent rate and the annual total. The configured annual total is billed once per year through the applicable checkout or order form, before applicable taxes and external provider fees.
Cancellation, renewal and refund terms are confirmed before paid activation. Plan changes depend on the active subscription, order form or written agreement.
Plan changes depend on the active subscription, account billing workflow, checkout terms or written agreement. Enterprise plan changes are coordinated with the account team.
Pro and Business are activated through guided commercial onboarding. Where an approved paid activation flow uses Stripe, Stripe processes payment details under Stripe's own terms. Verbum does not store full card details.
Plan limits
Starter covers the core controlled workflow. Pro adds more capacity, CRM/help desk connector paths, Webhooks/API hooks, SSO/SAML, Legal Hold and dedicated security review. Business adds REST API, custom system integration paths, data residency controls, procurement/legal workflows and higher capacity. Enterprise is custom.
An active contact is a unique person with at least one inbound message, outbound message, AI draft, approval event or channel event during the billing month. The same contact is counted once regardless of how many messages they send or receive.
Limit handling and capacity adjustments depend on the active plan and workspace configuration.
Channels & provider fees
No. See the billing and provider-fee note on this page for third-party fee treatment.
Governance
Verbum plans include the core AI-assisted drafting, human review, approval gate, message decision history, omnichannel routing and role-based access features described in the plan matrix.
Yes. AI-assisted drafts, approval workflows and message history are included across plans, including Starter. Plans do not bypass human review where your configured rules require it.
Approval controls are configurable per channel or workspace. Admins define which messages require human review before sending, and which can proceed automatically within set rules. The approval mechanism remains part of the core product and is not a paid add-on.
Integrations
Yes. CRM/help desk connector paths and Webhooks/API hooks start on Pro through guided onboarding and approved workspace scope. REST API and custom system integration paths start on Business. Starter stays focused on the core workflow.
Pro is the first plan for CRM/help desk connector paths and Webhooks/API hooks. Business is the first plan with REST API, custom system integration paths, data residency controls and procurement/legal workflows. Enterprise is custom.
Media intelligence
Audio and video processing are counted by processed minutes. These limits help teams manage media-heavy conversations while keeping AI-assisted review, approvals and message history predictable across plans.
Image processing covers supported visual attachments such as screenshots, photos, receipts and documents shared through connected channels. Verbum can use image context to support AI-assisted drafts, human review and review-ready workflows, according to plan limits and enabled features.
Media intelligence refers to supported image, audio and video processing used to help teams understand message context, draft responses, review conversations and preserve traceable records.
If your team exceeds plan limits, you can upgrade to a higher plan or talk to Verbum about custom capacity. Enterprise plans can support custom image, audio and video volumes.
Verbum supports AI-assisted processing for images, audio and video where enabled and according to plan limits. Results are surfaced for human review before any action is taken. Verbum does not guarantee OCR accuracy, legal or fiscal document extraction, medical analysis or perfect transcription.
Enterprise
Choose Enterprise when your team needs custom capacity, custom SLA, implementation planning, advanced rollout support and a sales-led procurement path. Security package, DPA review, privacy documentation and protected evidence materials remain available to qualified customers during security review, subject to NDA or an appropriate confidentiality process.
Channel and provider fees may apply. Channel, WhatsApp, SMS, carrier, provider or messaging fees may apply separately. Verbum keeps these costs outside plan pricing so teams can review provider setup before activation.
READY TO START?
Start with the plan that matches your team's capacity.
Plans include AI-assisted messaging, approval workflows and traceable history. Choose the capacity your team needs today and upgrade as your workflow grows.