Shared message queue
Connected customer and workplace channels can feed one operating queue so reviewers keep channel, customer and workspace context together.
Platform
The governance layer for AI business messaging.
Connect Verbum Sense, Verbum Assist and Verbum Automate in one governed operating layer for omnichannel business messaging, human review and traceable decisions.
Unified messaging context
One operating path for governed AI messaging.
Channels bring conversations into a shared context layer before AI drafting, review, delivery or history recording happen.
- Channel input
A message arrives on a supported connected channel such as WhatsApp, email, Teams, SMS, voice or social.Teams start from one operating queue instead of scattered inboxes.
- Workspace context
Verbum loads available conversation history, routing rules, channel policy and workspace settings before drafting or automation.The next action starts with the policy and context reviewers need.
- Verbum Assist draft
AI prepares a suggested reply using available message, channel and policy context.Reviewers get a faster starting point without losing context.
- Review gate
Verbum Assist routes drafts for review when required. Verbum Automate proceeds only when configured rules and guardrails allow it.Sensitive work keeps a review path while approved low-risk work can move faster.
- Provider support
Delivery and channel events are recorded where supported by the connected provider.Outbound handling stays tied to the channel and provider support model.
- Reviewable record
Enabled workflow events can be recorded with available message, reviewer, rule, channel and timestamp context.Teams can review the decision path later where events are enabled.
Contextual routing
Route conversations by channel, topic, urgency or configured rules without repeating channel lists across the page.
Media intelligence
Where enabled and within plan limits, image, audio and video processing can surface additional context for human review.
The three Verbum systems
Understand first. Assist with approval. Automate with guardrails.
Verbum Sense analyzes without taking action. Verbum Assist drafts for human review. Verbum Automate acts only inside approved rules and guardrails.
| Dimension | Verbum Sense | Verbum Assist | Verbum Automate |
|---|---|---|---|
| Trigger | Verbum SenseA connected conversation provides context to analyze. | Verbum AssistMessage, risk or policy requires review. | Verbum AutomateA workflow matches an approved low-risk rule. |
| Review behavior | Verbum SenseSurfaces insights without drafting or sending a customer-facing reply. | Verbum AssistAI draft waits for an authorized human reviewer before sending. | Verbum AutomateAction can proceed without manual review only inside the configured rule. |
| Guardrails | Verbum SenseRead-only analysis inside workspace, channel and data policies. | Verbum AssistReviewer permissions, channel policy and approval routing. | Verbum AutomateRule scope, channel permissions, risk limits and configured fallback. |
| Fallback | Verbum SenseRoutes an insight to a person or an approved Assist workflow. | Verbum AssistReviewer edits, approves, holds or escalates the draft. | Verbum AutomateAnything outside the approved rule routes back to review. |
| Ideal use case | Verbum SenseIntent discovery, risk signals and automation opportunities. | Verbum AssistSensitive replies, exceptions, high-value customers or policy-dependent messages. | Verbum AutomateApproved repetitive updates, routine routing and low-risk operational responses. |
Security and trust
Review controls and evidence in the right place.
Security summarizes technical and operational controls. The Trust Center explains available resources, scope and qualified-review paths.
ONE GOVERNANCE LAYER
AI-assisted messaging. Controlled outcomes.
Bring AI drafts, approval workflows, Verbum Automate guardrails, routing and traceable history into the same workflow across supported channels your team uses.