Shared message queue
Connected customer and workplace channels can feed one operating queue so reviewers keep channel, customer and workspace context together.
Arquitetura da plataforma
A camada de mensageria governada na qual sua equipe vai confiar.
Conecte Verbum Sense, Verbum Assist e Verbum Automate em uma camada operacional governada para mensageria empresarial omnichannel, revisão humana e decisões rastreáveis.
Unified messaging context
One operating path for governed AI messaging.
Channels bring conversations into a shared context layer before AI drafting, review, delivery or history recording happen.
- Channel input
Uma mensagem chega em qualquer canal conectado — WhatsApp, e-mail, Teams, SMS, voz ou redes sociais.Teams start from one operating queue instead of scattered inboxes.
- Workspace context
O Verbum carrega histórico de conversa, regras de roteamento, política de canal e configurações do workspace antes de qualquer outra etapa.The next action starts with the policy and context reviewers need.
- Verbum Assist draft
Um modelo de IA gera uma resposta sugerida com base nesse contexto completo. O rascunho é um ponto de partida — nunca a palavra final.Reviewers get a faster starting point without losing context.
- Review gate
Um revisor nomeado lê o rascunho, edita se necessário e aprova. Nenhuma mensagem é enviada sem uma decisão humana registrada.Sensitive work keeps a review path while approved low-risk work can move faster.
- Provider support
A mensagem aprovada é enviada no canal correto com confirmação de entrega. Limites de taxa e regras de política são aplicados automaticamente.Outbound handling stays tied to the channel and provider support model.
- Reviewable record
Cada rascunho, edição, aprovação e evento de entrega é registrado com timestamp e armazenado em um histórico de auditoria rastreável.Teams can review the decision path later where events are enabled.
Contextual routing
Route conversations by channel, topic, urgency or configured rules without repeating channel lists across the page.
Media intelligence
Where enabled and within plan limits, image, audio and video processing can surface additional context for human review.
The three Verbum systems
Understand first. Assist with approval. Automate with guardrails.
Verbum Sense analyzes without taking action. Verbum Assist drafts for human review. Verbum Automate acts only inside approved rules and guardrails.
| Dimension | Verbum Sense | Verbum Assist | Verbum Automate |
|---|---|---|---|
| Trigger | Verbum SenseA connected conversation provides context to analyze. | Verbum AssistMessage, risk or policy requires review. | Verbum AutomateA workflow matches an approved low-risk rule. |
| Review behavior | Verbum SenseSurfaces insights without drafting or sending a customer-facing reply. | Verbum AssistAI draft waits for an authorized human reviewer before sending. | Verbum AutomateAction can proceed without manual review only inside the configured rule. |
| Guardrails | Verbum SenseRead-only analysis inside workspace, channel and data policies. | Verbum AssistReviewer permissions, channel policy and approval routing. | Verbum AutomateRule scope, channel permissions, risk limits and configured fallback. |
| Fallback | Verbum SenseRoutes an insight to a person or an approved Assist workflow. | Verbum AssistReviewer edits, approves, holds or escalates the draft. | Verbum AutomateAnything outside the approved rule routes back to review. |
| Ideal use case | Verbum SenseIntent discovery, risk signals and automation opportunities. | Verbum AssistSensitive replies, exceptions, high-value customers or policy-dependent messages. | Verbum AutomateApproved repetitive updates, routine routing and low-risk operational responses. |
Security and trust
Review controls and evidence in the right place.
Security summarizes technical and operational controls. The Trust Center explains available resources, scope and qualified-review paths.
UMA CAMADA DE GOVERNANÇA
Mensagens com assistência de IA. Resultados aprovados por humanos.
Reúna rascunhos, aprovações, roteamento e histórico pronto para auditoria em um único fluxo de trabalho, em todos os canais que sua equipe utiliza.