Overview
Trade name and paid-plan contracting path.
Ler seçãoTERMOS DE USO
Termos para uso do Verbum
Estes termos explicam como as equipes podem acessar e usar os fluxos de mensagens governados com assistência de IA do Verbum.
Legal resources
Em resumo
Áreas principais dos termos
Use estes cards para acessar áreas comuns de revisão. Os Termos completos continuam nas seções abaixo.
Commercial Terms
Paid plan contracting is coordinated through Verbum sales and legal review.
Ler seçãoSubscriptions
Starter trial, paid plans, Enterprise path and plan eligibility.
Ler seçãoBilling
Payment status, activation terms and external provider fees.
Ler seçãoAcceptable Use
Lawful, authorized use and prohibited activity.
Ler seçãoAI Usage
AI outputs, Verbum Sense, Verbum Assist, Verbum Automate and customer review responsibility.
Ler seçãoLiability
Liability and dispute terms are handled through coordinated legal review for paid plans.
Ler seçãoTermination
Suspension, termination and paid-plan review paths.
Ler seçãoContact
Legal, privacy, DPA, security or procurement questions.
Ler seção
Legal identity and contracting entity
Paid plan contracting is coordinated through Verbum sales and legal review.
Legal contact: [email protected].
- Verbum service/trade name: Verbum
- Paid plan contracting is coordinated through Verbum sales and legal review.
- Legal contact: [email protected]
Commercial Terms
Order of precedence: if there is a conflict among documents for the same customer account, the more specific signed or negotiated terms control over these public Terms for that conflict.
Paid activation, checkout terms, order forms and negotiated agreements may add account-specific commercial terms where applicable.
- Signed order form.
- Negotiated written agreement.
- Checkout terms or account billing screen accepted for the paid activation, where applicable.
- These public Terms.
2. Contas e acesso
Para usar o Serviço, você deve criar uma conta e fornecer informações precisas. Cada conta de usuário é pessoal e não pode ser compartilhada. Os espaços de trabalho podem ser criados para equipes; o administrador do espaço de trabalho é responsável pelo gerenciamento de acessos.
Você é responsável por manter a confidencialidade de suas credenciais e por todas as atividades realizadas em sua conta. Envie uma solicitação de segurança pelo formulário de contato se suspeitar de acesso não autorizado.
Você só pode usar o Serviço para fins comerciais ou profissionais autorizados. Compartilhamento de contas, criação automatizada de contas e qualquer uso que vise contornar limites de planos são proibidos.
Subscriptions
Pricing and plan features are described on the Pricing page. Paid activation is available only through approved checkout, order form or legal review path where applicable.
Starter includes a 5-day trial request where offered. Submitting a trial request does not create a paid subscription or start paid billing. Pro and Business are paid plans. Enterprise is handled through qualified evaluation and the applicable written agreement.
If approved, the Starter trial begins when workspace access is activated, not when the request form is submitted. After the trial, the customer can choose whether to activate a paid Starter subscription.
- Starter includes the core governed messaging workflow and does not include CRM/help desk integrations, Webhooks/API hooks, REST API, custom system integrations, SSO/SAML, advanced integrations, data residency review or procurement workflows.
- CRM/help desk connector paths and Webhooks/API hooks are available from Pro through guided onboarding and approved workspace scope.
- REST API and custom system integrations start on Business through guided technical onboarding, subject to approved scope and applicable plan terms.
- Pro may include SSO/SAML, Legal Hold and dedicated security review; Business may include data residency review and procurement/legal workflows; Enterprise may include rollout planning, custom capacity, custom SLA and implementation terms as described in the applicable agreement or order form.
6. Cobrança, planos e testes
Paid plan contracting is coordinated through Verbum sales and legal review.
Plan amount, billing cycle, applicable taxes, provider fees and activation steps are confirmed before payment or production use.
Channel, delivery, telephony, messaging, AI model or third-party provider fees may be charged separately by the relevant provider when applicable, unless otherwise stated in the applicable plan, checkout flow, order form or written agreement.
AI Usage
Verbum may provide AI-assisted features, including message drafts, summaries, routing assistance, workflow suggestions and automated actions configured by the customer.
AI outputs may be incomplete, incorrect or unsuitable for a specific customer, legal, regulatory or business context. Verbum does not guarantee perfect AI output.
Verbum does not use customer business messages to train public AI models unless explicitly stated and contractually allowed.
Customer message content is processed to provide configured AI-assisted drafting, routing, review and Verbum Automate workflows.
Customer message content is not used to train public or general-purpose AI models unless explicitly stated and contractually allowed.
Fine-tuning or training on customer message content requires explicit written authorization in the applicable agreement.
AI subprocessors may process prompts, message context and outputs only to provide the configured service, subject to applicable provider terms and approved customer configuration.
Retention of prompts, outputs and related workflow context follows the applicable workspace settings, plan terms, provider configuration, DPA, order form or written agreement.
Customers remain responsible for configuring approval rules, reviewing sensitive outputs and deciding when Verbum Assist or Verbum Automate workflows should be used for their channels, users and message types.
Customers are responsible for reviewing sensitive, legal, financial, medical, regulated or high-risk messages where applicable, and for ensuring AI-assisted messaging is suitable for their business and legal obligations.
Verbum Sense, Verbum Assist and Verbum Automate
Verbum Assist workflows are designed for human-reviewed drafts. In Verbum Assist mode, AI-generated content is presented for review, editing and approval before the message is sent.
Verbum Automate workflows may perform actions only within configured rules, permissions and guardrails. Customers choose the appropriate mode, set internal policies and ensure users follow applicable approval requirements.
Customers are responsible for configuring, testing and monitoring Verbum Automate rules, preserving required approvals and ensuring automated flows match internal policies, channel requirements and applicable obligations.
Verbum Automate availability, behavior and limits depend on workspace configuration, user permissions, connected channels, plan capabilities, provider constraints and approved guardrails.
Audit history and records
Verbum may record workflow metadata such as drafts, edits, approvals, automation events, sends, timestamps, channels, routing context and user actions to support governance, security review and accountability.
Audit history is intended to help customers review how messages moved through configured workflows. It does not replace customer recordkeeping, regulatory retention, legal compliance or professional review obligations.
Retention, export, access and review options for audit records may depend on plan capabilities, workspace configuration, written agreement and applicable law.
Customer content and data
You retain ownership of customer content and data provided or generated through the Service. Verbum processes it only to provide the Service as agreed.
You remain responsible for legal basis, consent handling, recipient permissions and governance around AI usage and outbound content.
Privacy, Data Processing Overview, subprocessors and cookie documentation are provided separately so customer legal, privacy and security teams can review the applicable data protection context.
3. Uso aceitável
Você concorda em usar o Serviço apenas para fins legais. São proibidos: envio de mensagens comerciais não solicitadas (spam); assédio ou abuso de qualquer pessoa; transmissão de conteúdo ilegal; violação de direitos de propriedade intelectual ou privacidade de terceiros; tentativa de contornar controles de segurança ou acesso; e qualquer atividade que viole a lei aplicável.
Você é o único responsável pelo conteúdo das mensagens enviadas pela plataforma e pela obtenção de todos os consentimentos exigidos dos destinatários.
Integrations and third parties
CRM/help desk connector paths and Webhooks/API hooks are available from Pro through guided onboarding and approved workspace scope. REST API and custom system integrations start on Business through guided technical onboarding, subject to approved scope and applicable plan terms.
Third-party channel providers, payment providers, messaging providers, authentication providers, integration providers, CRM/help desk systems and AI providers may have independent terms, policies, fees, account requirements, credential requirements and availability constraints.
Verbum is not responsible for outages, policy changes, fees, rate limits or service restrictions originating outside Verbum-controlled infrastructure, except as described in the applicable agreement.
Customers are responsible for maintaining their third-party accounts, credentials, permissions, provider configuration, provider fees and compliance with third-party channel or integration policies where applicable.
- Starter does not include CRM/help desk integrations, Webhooks/API hooks, REST API, advanced integrations or custom system integrations.
- Enterprise adds custom capacity, security review, procurement and implementation support as described in the applicable agreement.
Beta and onboarding
Some features, including REST API, custom developer integrations, beta channels or roadmap capabilities, may be offered as beta, private beta or guided onboarding features where included in the applicable plan or agreed in writing.
These features may be limited, modified, unavailable to some plans, paused, discontinued or subject to additional technical, security or onboarding review.
Beta, private beta, coming soon, planned or roadmap channels and integrations should not be treated as generally available, self-service or committed for a specific release date unless stated in an applicable written agreement.
Where offered, channels such as Telegram may require beta access, guided setup, provider approval or additional onboarding before use.
Security and compliance evidence
Verbum maintains security and privacy review materials, including privacy documentation, security control materials and protected evidence materials for qualified review.
Compliance materials support customer review and do not create a guarantee of compliance for every customer use case. Customers remain responsible for their own regulatory obligations and configurations.
Certain materials are made available to qualified teams during security, procurement and legal review under confidentiality requirements or an applicable NDA.
10. Disponibilidade e alterações
Nos esforçamos para manter o Serviço disponível e confiável, mas não garantimos acesso ininterrupto.
O Verbum pode modificar, atualizar ou descontinuar recursos do Serviço a qualquer momento. Para alterações significativas, forneceremos aviso prévio razoável sempre que possível.
Verbum may change, discontinue or expand features and integrations with reasonable communication where feasible, subject to the applicable order form or written agreement.
Confidentiality
Each party is expected to preserve non-public information disclosed during evaluations, onboarding, support, procurement and legal review.
Security reports, procurement materials, implementation details and non-public product information may be subject to additional confidentiality terms or an NDA.
Intellectual property
Verbum and its marks, code, brand, and platform interfaces remain Verbum property unless expressly stated otherwise.
Customer-generated content, brand assets, and internal templates remain owned by the customer or their licensors.
11. Isenções de responsabilidade
O Serviço é fornecido 'como está' e 'conforme disponível'. Na extensão permitida pela lei aplicável, o Verbum se isenta de todas as garantias, expressas ou implícitas, incluindo garantias de comerciabilidade, adequação a uma finalidade específica e não violação.
Verbum does not provide legal, regulatory or professional advice, and AI-assisted outputs should not be treated as a substitute for customer review or professional judgment.
Liability, termination and dispute status
Liability, termination and dispute-process terms are handled through coordinated legal review for paid plans.
Paid plan contracting is coordinated through Verbum sales and legal review.
Indemnification
As permitted by applicable law and subject to the applicable agreement, you are responsible for claims arising from your unlawful use of the Service, customer content, unauthorized messaging, provider policy violations or configurations that you control.
Any indemnification obligation, defense process or limitation is subject to the applicable order form, written agreement and mandatory legal requirements.
Termination
Verbum may suspend or terminate access for material violations, security incidents, non-payment, provider restrictions or legal requirements, subject to the applicable agreement.
Pro, Business and Enterprise cases may include additional written terms for SSO/SAML, procurement review, data residency assessment, rollout planning, custom capacity or dedicated implementation depending on the plan and applicable agreement.
Changes to these Terms
We may update this document to reflect product, operational, legal or regulatory changes. Material updates will be communicated where required by applicable law or contract.
Continued use of the service after updates may be subject to the updated Terms, as permitted by applicable law and customer agreements.
14. Contato
Se você tiver dúvidas sobre estes Termos, use o caminho jurídico/privacidade no formulário de contato.