Shared message queue
Connected customer and workplace channels can feed one operating queue so reviewers keep channel, customer and workspace context together.
プラットフォームアーキテクチャ
チームが本当に信頼できる統制されたメッセージング層。
Verbum Sense、Verbum Assist、Verbum Automateを、オムニチャネルのビジネスメッセージング、人によるレビュー、追跡可能な意思決定のための一つのガバナンスされた運用レイヤーに統合します。
Unified messaging context
One operating path for governed AI messaging.
Channels bring conversations into a shared context layer before AI drafting, review, delivery or history recording happen.
- Channel input
WhatsApp、メール、Teams、SMS、音声、ソーシャルなど、接続された任意のチャネルにメッセージが届きます。Teams start from one operating queue instead of scattered inboxes.
- Workspace context
Verbumは会話履歴、ルーティングルール、チャネルポリシー、ワークスペース設定を他のステージより先に読み込みます。The next action starts with the policy and context reviewers need.
- Verbum Assist draft
AIモデルがそのコンテキスト全体に基づいた返信候補を生成します。ドラフトはあくまで出発点であり、最終決定ではありません。Reviewers get a faster starting point without losing context.
- Review gate
指名された担当者がドラフトを読み、必要に応じて編集し、承認します。人間の判断が記録されるまでメッセージは送信されません。Sensitive work keeps a review path while approved low-risk work can move faster.
- Provider support
承認されたメッセージが正しいチャネルで配信確認とともに送信されます。レート制限とポリシールールが自動的に適用されます。Outbound handling stays tied to the channel and provider support model.
- Reviewable record
すべてのドラフト、編集、承認、配信イベントにタイムスタンプが付けられ、追跡可能な監査履歴に保存されます。後からのレビューを支援します。Teams can review the decision path later where events are enabled.
Contextual routing
Route conversations by channel, topic, urgency or configured rules without repeating channel lists across the page.
Media intelligence
Where enabled and within plan limits, image, audio and video processing can surface additional context for human review.
The three Verbum systems
Understand first. Assist with approval. Automate with guardrails.
Verbum Sense analyzes without taking action. Verbum Assist drafts for human review. Verbum Automate acts only inside approved rules and guardrails.
| Dimension | Verbum Sense | Verbum Assist | Verbum Automate |
|---|---|---|---|
| Trigger | Verbum SenseA connected conversation provides context to analyze. | Verbum AssistMessage, risk or policy requires review. | Verbum AutomateA workflow matches an approved low-risk rule. |
| Review behavior | Verbum SenseSurfaces insights without drafting or sending a customer-facing reply. | Verbum AssistAI draft waits for an authorized human reviewer before sending. | Verbum AutomateAction can proceed without manual review only inside the configured rule. |
| Guardrails | Verbum SenseRead-only analysis inside workspace, channel and data policies. | Verbum AssistReviewer permissions, channel policy and approval routing. | Verbum AutomateRule scope, channel permissions, risk limits and configured fallback. |
| Fallback | Verbum SenseRoutes an insight to a person or an approved Assist workflow. | Verbum AssistReviewer edits, approves, holds or escalates the draft. | Verbum AutomateAnything outside the approved rule routes back to review. |
| Ideal use case | Verbum SenseIntent discovery, risk signals and automation opportunities. | Verbum AssistSensitive replies, exceptions, high-value customers or policy-dependent messages. | Verbum AutomateApproved repetitive updates, routine routing and low-risk operational responses. |
Security and trust
Review controls and evidence in the right place.
Security summarizes technical and operational controls. The Trust Center explains available resources, scope and qualified-review paths.
一つのガバナンスレイヤー
AIが支援するメッセージング。人が承認する結果。
ドラフト、承認、ルーティング、監査対応の履歴を、チームが使用するすべてのチャネルにわたる同一のワークフローに統合します。