OMNICHANNEL AI MESSAGING

Governed messaging across enabled business channels.

Bring customer, workplace and social conversations into one governed workflow where Verbum Sense analyzes context, Verbum Assist prepares reviewed drafts and Verbum Automate acts inside approved guardrails.

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By availability

  • 11 Available now
  • 4 Beta
  • 2 Coming soon
  • 6 Planned

Availability varies by channel, plan and onboarding requirements. Beta, coming soon and planned channels should not be treated as generally available.

CHANNEL EXPLORER

Filter channels by type and availability.

Available channels are live in the current workflow. Beta, coming soon and planned channels remain visibly labeled so roadmap items do not look live.

Control badges

Verbum Assist supported
AI drafts can route to human review where the channel and workflow are enabled.
Verbum Automate eligible
Automated actions require configured rules, guardrails and supported channel conditions.
Human approval available
Messages can be routed to reviewers according to workspace policy.
Provider-dependent events
Delivery and channel events depend on connected provider support and workspace configuration.

Provider and event notes

  • Channel availability depends on provider approval, credentials, regional availability and workspace configuration.
  • Carrier, platform and provider fees are billed separately and are not included in Verbum plan pricing.
  • Enabled channel and workflow events can be recorded where supported by the connected provider and workspace configuration.

Customer messaging

Customer and social conversations with status clearly marked as live, beta, coming soon or planned.

10
WhatsApp — Available now

WhatsApp

  • Available now
  • Customer channel

High-volume conversational channel for customer support, alerts, and transactional messaging at scale.

Purpose
Customer support, order updates, service alerts
Governance note
Traceable history for WhatsApp interactions
  • Verbum Assist supported
  • Verbum Automate eligible
  • Human approval available
  • Provider-dependent events
WhatsApp Business — Available now

WhatsApp Business

  • Available now
  • Customer channel

Official WhatsApp Business conversations for customer support, service updates and transactional messaging workflows.

Purpose
Customer support, service notifications, order updates and business messaging.
Governance note
Business messaging events can remain traceable with reviewer, rule, channel and timestamp context.
  • Verbum Assist supported
  • Verbum Automate eligible
  • Human approval available
  • Provider-dependent events

Note: Availability depends on WhatsApp Business provider approval, workspace configuration and applicable messaging policies.

Instagram — Available now

Instagram

  • Available now
  • Social channel

Direct messages and story replies from Instagram can be managed alongside enabled channels in the controlled inbox.

Purpose
Customer enquiries, social DMs, campaign responses
Governance note
Enabled Instagram workflow events can remain reviewable
  • Verbum Assist supported
  • Verbum Automate eligible
  • Human approval available
  • Provider-dependent events
Messenger — Available now

Messenger

  • Available now
  • Social channel

Facebook Messenger conversations routed into the Verbum approval workflow alongside supported channels.

Purpose
Support chats, lead conversations, automated flows
Governance note
Approval-gated replies with available thread context
  • Verbum Assist supported
  • Verbum Automate eligible
  • Human approval available
  • Provider-dependent events
Telegram — Beta

Telegram

  • Beta
  • Social channel

Beta support for Telegram bot and channel messages routed through the same AI-draft flow as other channels.

Purpose
Community management, alerts, customer support
Governance note
Verbum Assist or Verbum Automate mode, configurable per workflow
Setup note
Requires private beta access, guided setup and provider requirements where applicable.
  • Verbum Assist supported
  • Verbum Automate eligible
  • Human approval available
  • Provider-dependent events

Note: Beta: availability may require guided setup.

Viber — Coming soon

Viber

  • Coming soon
  • Social channel

Coming soon support for Viber messages routed through the Verbum controlled inbox.

Purpose
Customer support, alerts, regional markets
Governance note
Approval rules and audit trail for Viber messages
LINE — Available now

LINE

  • Available now
  • Social channel

LINE messaging for regional customer support and transactional workflows in markets such as Japan, Thailand and Southeast Asia.

Purpose
Regional customer support, transactional alerts
Governance note
AI-drafted replies with named reviewer approval
  • Verbum Assist supported
  • Verbum Automate eligible
  • Human approval available
  • Provider-dependent events
WeChat — Coming soon

WeChat

  • Coming soon
  • Social channel

Coming soon support for WeChat official account messaging inside a controlled inbox.

Purpose
China market customer support, service messages
Governance note
Compliance-ready approval workflow for WeChat messages
TikTok — Planned

TikTok

  • Planned
  • Social channel

Planned support for TikTok Direct Messages and business inbox workflows.

Purpose
Social DMs, campaign responses, creator partnerships
Governance note
Designed for future drafted and approved TikTok replies
Apple Messages for Business — Planned

Apple Messages for Business

  • Planned
  • Social channel

Planned support for Apple Messages for Business with AI draft and approval workflows.

Purpose
iOS customer support, appointment booking, service chats
Governance note
Planned review paths with timestamped history

Roadmap items are shown for transparency and are not required to get started with Verbum.

THE GOVERNED PATH

Enabled channels can share the same governance model.

Verbum Assist routes messages for human review when required. Verbum Automate can send only inside configured guardrails.

  1. Message received

    Channel input

    A message arrives from an available customer, workplace or internal channel.

  2. Context-aware AI draft

    Available context

    Verbum prepares a draft using channel context, history and workspace rules.

  3. Approval or Verbum Automate

    Rules and review

    Verbum Assist routes messages for human review. Verbum Automate can send only inside configured guardrails.

  4. Message sent

    Provider support

    Approved messages are delivered through the original channel when provider and channel rules allow it.

  5. Decision recorded

    Reviewable record

    Enabled workflow events can remain reviewable.

Verbum Sense

Analyzes conversation context, intent, risk and opportunities without taking customer-facing action.

Verbum Assist Mode

AI drafts are routed for human review before sending when the workflow, risk level or policy requires it.

Verbum Automate Mode

Approved low-risk workflows can send automatically only inside configured rules, channels and guardrails.

GOVERNANCE

One governance model for enabled channels

Configured workflows can apply routing, approval and Verbum Automate controls.

AI draft

Drafts use channel context, workspace rules and conversation history.

Human approval

Sensitive messages can be routed to named reviewers before sending.

Traceable history

Enabled workflow events can remain reviewable.

Policy-based routing

Messages route to the right team and reviewer based on channel and content type.

Cross-channel context

Available context can remain connected across supported workflows.

Explore channels and integrations

CONNECT YOUR CHANNELS

Start with one channel. Expand globally without losing control.

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  • Guided setup available
  • Billing terms are confirmed before activation.